I. GENERAL PROVISIONS
- This document contains General Terms and Conditions according to which THE MERCHANT provides services to users/customers through the online store / Goldenfish.bg /. These terms are binding on all users. By pressing the button ORDERING , the user/customer agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
2. Identification of the user/customer for the purpose of reproducing his statement both for acceptance of the General Terms and Conditions and for the order made, is carried out through the log files stored on the server of / Goldenfish.bg /, storage of the IP address of the user/customer, as well as any other information.
3. The products found on the website of / Goldenfish.bg / do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the merchant's product line.
4. After clicking the button "Ordering", users agree to purchase the goods located in their cart. This action is legally binding. The customer receives confirmation of the order and upon receipt of this confirmation, the contract is deemed to have been concluded. When the order is sent or upon confirmation, a Contract is concluded.
5. THE MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. If there is no stock of the requested product, within the working week THE MERCHANT notifies the user/customer for its exhaustion by sending a message to the specified by The client e-mail address or the specified telephone number. In the event that a transfer is made to the merchant's account, the customer will be able to choose between a refund, cancellation of the order or a replacement order.
6. The contract language is Bulgarian, and payments will be made in Bulgarian levs with/without VAT.
II. DELIVERY
- The user/customer bears the full risk of damage/loss of the goods during delivery. Immediately after handing over the goods to a courier, THE MERCHANT is released from the risk that is transferred to the user/customer. THE MERCHANT shall not be responsible for delay in case the delay is due to courier or other supplier.
8. Immediately after delivery, the goods should be carefully inspected by the user/customer or a person authorized by him. Any damages, shocks and other damages should be reported immediately to THE MERCHANT. In case it is established that there is damage that occurred during the transportation of the goods, THE MERCHANT is not responsible for the warranty service of this product. In cases where from THE MERCHANT specific date and time of delivery are set in writing, the statement is binding. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request THE MERCHANT is not bound by any obligation to fulfill the order.
8a. Upon delivery of the goods the user/the customer or third face sign the accompanying documents. For third face is considered anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer.
In case of refusal to receive the goods, except for the cases described below, the refusal is considered unfounded and The customer must pay the costs of delivery and return of the goods. In case of The customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, THE MERCHANT is released from its obligation to deliver the goods requested for purchase.
8b. When the delivered goods clearly do not correspond to those requested for purchase from The client goods and this can be ascertained by simple examination thereof,
The customer may request that the goods delivered to him be replaced with a product corresponding to his purchase request within 24 hours of receiving it.
III. WARRANTY PERIODS
THE MERCHANT offers a warranty document to its customers for a given purchased product, if such a document is provided by the manufacturer of the product. The document describes: address and phone number of the authorized service centers of the purchased product, the warranty conditions of the relevant service centers or manufacturers, warranty period of the product purchased from the user/the customer commodity.
IV. PRICES
- The prices indicated on the site do not include packaging and transport to the address of The client and/or courier company address. Transport within the Republic of Bulgaria is paid according to the delivery price announced by the courier company, which The client has specified as the delivery method. In case the goods are sent outside the territory of the Republic of Bulgaria, the user/customer should pay all customs etc. export related charges.
V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
- The user/customer has the opportunity to view and after registration, to order the announced goods on the Internet store / Goldenfish.bg /.11. The user/customer has the right to be informed about the status of his order.
12. The user/customer bears full responsibility for the protection of his username and password, as well as for all actions that are carried out by him or a third party using the username and password. The user is obliged to notify immediately THE MERCHANT for any case of unauthorized access by using his username and password, and whenever there is a danger of such use.13. The user is obliged to pay the price of his order according to the announced method on the page / Goldenfish.bg /.14. Any user, whether a customer of THE MERCHANT is required when using the services:
• not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
• not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;
• not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
• to comply with the Bulgarian legislation, the applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by Goldefish.bg;
• to notify immediately THE MERCHANT for each case of committed or detected violation when using the provided services;
• not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, impede, disrupt or limit the normal operation of computer hardware or software or telecommunications facilities or intended to gain unauthorized access to or access to foreign resources or software;
• not to commit malicious acts;
• to compensate THE MERCHANT and all third parties for all damages suffered and lost profits, including any costs and attorneys' fees paid, incurred as a result of claims brought by and/or damages paid to third parties in connection with Internet pages, hyperlinks, materials or information that The user has used, placed on the server, sent, distributed, disclosed to third parties or made available through / Goldenfish.bg / in violation of the law, these General Terms and Conditions, Good manners or Internet ethics;
14a. The customer undertakes to indicate an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods. In the event that it is not explicitly stated that the delivery is free, it is considered paid.
VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT
- THE MERCHANT does not have the obligation and the objective possibility to control the way users use the services provided.
16. THE MERCHANT has the right, but not the obligation, to preserve materials and information located on the server of / Goldenfish.bg /.
17. THE MERCHANT is entitled at any time without notice to The user/customer, when the latter uses the services in violation of these conditions, as well as at the discretion of THE MERCHANT to terminate, suspend or change the services provided in connection with the use of the site. THE MERCHANT shall not be liable to users and third parties for damages suffered and lost benefits resulting from the termination, suspension, modification or limitation of services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made available through / Goldenfish.bg /.
17a. THE MERCHANT upon receipt of payment undertakes to transfer to the user/customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (in the event that this is possible without violating the integrity of the packaging). 18. THE MERCHANT shall not be liable for any damage caused to software, hardware or telecommunications equipment, or for any loss of data resulting from materials or resources searched for, downloaded or used in any way through the services provided. The advice, consultation or assistance provided by the professionals and employees of THE MERCHANT in connection with the use of the services by users, does not give rise to any responsibility or obligations for THE MERCHANT . The company is not responsible for untruthfulness of the information provided by the manufacturer about the product. 19 THE MERCHANT has the right to collect and use information relating to its Users/customers, regardless of whether they are registered.20. The information under the previous article can be used by THE MERCHANT, except in case of express disagreement of the User, sent to the following e-mail address: zlatna.ribka2014@gmail.com THE MERCHANT collects and uses the information to improve the services offered. All purposes for which THE MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.
21. THE MERCHANT shall not be liable for failure to fulfill its obligations under this contract in the event of circumstances which THE MERCHANT did not foresee and was not obliged to foresee - including, cases of random events, problems in the global network of the Internet and in the provision of the services beyond the control of THE MERCHANT
22. THE MERCHANT has the right to install cookies on users' computers. Cookies are text files that are saved by the Internet page on the User's hard drive and allow the recovery of information about The user, identifying him and allowing tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information he uses and records, and others.
VII. PERSONAL DATA
23 THE MERCHANT guarantees its own Users/customers the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. THE MERCHANT protect the personal data of the user/customer, became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that The customer has provided incorrect information. In compliance with current legislation and the clauses of these General Terms and Conditions, THE MERCHANT may use the personal data of The client solely and only for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.
23a THE MERCHANT undertakes not to disclose any personal data about the Customer to third parties - government bodies, commercial companies, individuals and others, except in cases where it has received the express written consent of The client, the information is requested by government bodies or officials who, according to current legislation, are authorized to request and collect such information. THE MERCHANT is required to provide the information by law.
VIII. CHANGES
24 The General Terms and Conditions may be changed at any time by THE MERCHANT , which has the right to change the characteristics of the services provided and the present General Terms and Conditions and on the basis of changes in the legislation. THE MERCHANT undertakes to notify The user about the changes in the General Terms and Conditions, by publishing a notice about their changes in a prominent place on its website and giving enough time to become familiar with them. In the given period, if The user does not state that he rejects the changes, he is considered bound by them. In case of The user declared within the given period that he does not agree with the changes, it THE MERCHANT has the right to immediately suspend or terminate the provision of services to the User.
IX. TERMINOLOGY
- Under "User/Client” of course anyone who has uploaded to the website / Goldenfish.bg / on your computer.26. Under "An order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the client/user.27. Online store / Goldenfish.bg / is owned by Dianko Commerce EOOD
- All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to new circumstances, will be resolved by the competent court for registration of THE MERCHANT, according to Bulgarian legislation.
